This article covers topics such as what is 2FA, how to set it up, how to disable it and what to do when you can't sign in. It only covers the topics for the staff portal. If you are an administrator in your organisation, please see the following article: "Two-Factor Authentication (2FA) for administrators".

What is Two-Factor Authentication?

When signing in, you would normally have to enter your email address and password. When Two-Factor Authentication is enabled you would also need to enter a time-based one-time password (TOTP). This is an additional security measure to keep someone else from signing in to your account even if they know your email address and password.

How to set up Two-Factor Authentication?

If your organisation has set up 2FA, you can enable it in the staff portal. Alternatively, an administrator can enable it for you.

You will be prompted to choose a method of authentication - either a code-generator app (e.g Google Authenticator) or SMS. The code-generator app is the preferred option if you have a smartphone. If you don't have a smartphone, you can use SMS. Note that in order for you to use SMS authentication, your organisation needs to have the SMS functionality enabled.

The final step depends on the choice you made:


CODE-GENERATOR APP: You have to install the code-generator app and use it to scan the QR code.
SMS: You have to receive a code via SMS and enter it. Make sure that your phone number is verified in PARiM, otherwise, the SMS will not be sent.

You have now set up 2FA on your account.

How to disable Two-Factor Authentication?


To disable 2FA, click on the highlighted area.

You have to choose the method of disabling 2FA depending on how you receive your codes. If you use SMS, 2FA can only be disabled using an SMS code. If you use a code-generator app, both SMS and app codes can be used.

You have to enter the code you receive through the code-generator app or SMS and 2FA will be disabled.

If you are unable to receive the code for any reason, you can ask a PARiM administrator in your organisation to disable 2FA for you.

Troubleshooting

I uninstalled the code-generator app or no longer have access to the phone it was installed on.


You need to contact an administrator in your organisation to disable and re-enable 2FA on your account.

I lost my phone or my phone number has changed.


You need to contact an administrator in your organisation to disable and re-enable 2FA on your account.

I still have access to my current phone, but I want to change the mobile number on my account.


If you have SMS 2FA enabled, the system will disable 2FA as it was connected to the phone number and you need to set it up again.

I went through the troubleshooting steps, but still need help.

Contact PARiM support through the chat bubble or send an email to support@parim.co

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