This article will explain how to use two-factor authentication in PARiM:
1. What is two-factor authentication?
You are normally required to enter only your email address and password when signing into PARiM; however, if you enable two-factor authentication, you are also required to enter a time-based one-time password (TOTP).
This is an additional security measure to stop someone else from signing in to your account even if they know your email address and password.
2. How to set up two-factor authentication?
Web portal
Click on your name in the top-right corner
Select "My Profile"
Click on "Two-factor authentication":
You will be prompted to choose a method of authentication - either a code-generator app (e.g Google Authenticator) or SMS*.
The code-generator app is the preferred option if you have a smartphone. If you don't have a smartphone, you could use the SMS option*.
*Your employer has to have the SMS functionality enabled for this
Mobile app
Select "More" in the bottom-right corner
Select "Two-factor authentication"
Enable "Two-factor authentication":
You will be prompted to choose a method of authentication - either a code-generator app (e.g Google Authenticator) or SMS*.
Note that it's not possible to set up two-factor authentication from the PARiM mobile app if the "Shared device" option has been enabled; however, you will still be able to do it from the web portal.
*Your employer has to have the SMS functionality enabled for this
3. How to disable two-factor authentication?
You can only disable two-factor authentication using the same method you used to enable it i.e if you used SMS, two-factor authentication can only be disabled using an SMS code and if you used a code-generator app, two-factor authentication can only be disabled using a code-generator app code.
If you are unable to retrieve the code using the steps below for some reason, you have to contact your employer so they can disable two-factor authentication for you.
Web portal
Click on your name in the top-right corner
Select "My Profile"
Click on "Two-factor authentication"
Enter the code to disable two-factor authentication
Mobile app
Select "More" in the bottom-right corner
Select "Two-factor authentication"
Disable "Two-factor authentication"
Enter the code to disable two-factor authentication
4. FAQ
I uninstalled the code-generator app or no longer have access to the phone it was installed on.
You have to contact your employer to disable two-factor authentication on your PARiM account. You can re-enable two-factor authentication afterwards.
I lost my phone or my phone number has changed.
You have to contact your employer to disable two-factor authentication on your PARiM account. You can re-enable two-factor authentication afterwards.
I still have access to my current phone, but I want to change the mobile number on my account.
You have to first disable two-factor authentication on your account, update the phone number on your profile and then re-enable two-factor authentication.
I want to set up two-factor authentication and receive my codes via SMS, but this option is not available.
Your employer would have to enable this option for you to be able to use it. Please contact your employer for more information.
If you are experiencing any problems with two-factor authentication, you should contact your employer directly, as PARiM customer support does not directly manage employees. If there is a technical problem or a bug, your employer should contact us directly.